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Frequently Asked Questions

Why shall I choose your company for my holidays OR what makes you unique?

We have a different way to count the success in our business: Our clients’ feedback!
We work hard to ensure that the smile of the people who trusted us for their travel will be the most precious souvenir to bring back home, and that the pictures that they gathered during their holidays will follow them for a long time!

These are the invaluable principles that make us rich & that everyone of us takes it really seriously from the moment we start preparing our proposal for you till the time when you return home.

Requesting a Tailor-Made travel package

We have created for you 10 unique travel categories, where you will be able to look at travel ideas which are meant to inspire & give you an idea of what we can do for you. Once you visit one of them you can either ask us to Quote It, or furthermore you can Customize it according to your dream escape travel! And as we believe that expertise is the one of the most important ingredient for a successful «Travel Recipe», we gone a little further & we have created a unique Customize form for each of our main categories.

Or perhaps you are not sure where exactly your dream holidays belong too; just click on the Let Us Marvel You! Button, fill our general form & we will help you translate your rough ideas to a personally created MARVELous Escape!

What do you charge for customizing a suggested package tour?

You will not be charged for any customization(s) on our proposals. No deposit required until you decide to proceed to bookings!

How long does it take to answer your request(s)

Your request will be handled & responded by our travel consultants within the next 24 hours (or on the following Monday if received during the weekend). You can simply find our proposal by clicking on My Packages, once you have logged in.

How do I book?

By clicking the Book It button, once you have decided to book your travel package, we will ask you to fill your credit card details & we will charge you the amount of the deposit. A deposit of 40% is required at the time of booking. The balance is due 45 days prior to departure. In case reservation is made within 45 days of departure, the entire cost of the trip must be paid at the time of booking.

Is it safe to use my credit card?

Your personal details are in safe hands! We use a strong 256-bit encryption, 2048 root, to ensure that nobody will ever have access not only to your credit card details but furthermore to all personal details (name, address, e-mail, phone number, e.g). You can always check for this safety by clicking on the Geo Trust logo, found on the right bottom side of our website

Can I transfer you money from my bank account?

Yes. If you want to send us money through a bank wire transfer, please let us know and we will provide you our bank account details.

How do I get the confirmation & my travel documents?

As soon as we receive the deposit, we will take immediate actions to secure all services described on your package.

You will receive your travel documents 3 weeks prior your departure.

Where does your assistance start?

We will be waiting for you at the arrival hall of the destination port or airport. Our services start and end at these international transport hubs. Before your arrival, we will ask you to provide us your international flight details,( airline, flight number and time). According to these details, one of our representatives will be waiting outside the exit door of the arrivals hall. Our representative will be holding a sign with your name on it.

Can I book my international flight with you?

Definitely yes! Although that our packages include only the domestic flights (when needed) & the flights between the countries that the package is taking place (if more than one),  we will be glad to book your flights from your residence country to your dream destination.


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